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Information for homecare clients


Important information

If you have specific questions about COVID-19, call the MDH general hotline at (651) 201-3920.

If you have symptoms of COVID-19, you should contact your medical provider by phone, inform them of your concerns and then follow their specific instructions. Please notify us if you are experiencing any symptoms or receive a positive diagnosis by calling 952-935-3515. We will reach out to support you as needed.

Please notify us if you have a scheduled Accra visit and are experiencing any symptoms, by calling (952) 935-3515. We will then discuss your symptoms and make a plan prior to the home visit.

As the coronavirus situation in Minnesota rapidly evolves, we are making changes to our operational practices to do our part to help prevent person-to-person transmission of the virus, and keep our employees, caregivers and clients safe. Please see the updates below.

Stay informed

Latest updates

Guidelines for wearing well-fitting face masks or two masks

The CDC announced new guidelines Feb. 10 that include wearing well-fitting face masks or two masks at a time to help curb the COVID-19 pandemic. When choosing a mask, look at how well it fits, how well it filters the air, and how many layers it has. The CDC found evidence that wearing a cloth mask over a disposable surgical mask could dramatically reduce both the spread of the virus to others and exposure to the virus for oneself. The CDC also advises selecting masks with a nose wire that can be adjusted for a snug fit.

Face masks required on public transportation

To prevent the spread of the virus that causes COVID-19, the CDC issued an order on January 29 requiring face masks to be worn by all travelers while on public transportation. People must wear masks that completely cover both the mouth and nose while awaiting, boarding, disembarking or traveling on airplanes, trains, subways, buses, taxis, ride-shares, ships and ferries. People must also wear masks while at transportation hubs (such as airports or train stations) in the U.S. and U.S. territories.

Face coverings required

Executive Order 20-81 requires Minnesotans to wear a face covering in indoor businesses and indoor public settings.

Masks available

Accra is distributing masks on a “request” basis. When requested by a client, we will send out five surgical masks and one cloth mask for each caregiver/PCA a client has actively working. Clients can email us at or call us at (952) 935-3515 with their request.

Face shields available

Accra PCA/Homemaker/245D clients will be receiving a face shield for each active staff person they have working. A face shield should be dedicated to only one caregiver. They should be immediately cleaned when they are visibly soiled, whenever they are removed, such as when leaving the client home, and at least daily (after every shift) prior to putting them back on.

After cleaning, a face shield should be stored in a paper bag and labeled with the caregiver’s name to prevent accidental sharing between caregivers. Face shields should be closely examined prior to each reuse to ensure the integrity of the foam pad and elastic strap, as well as the clarity of the visor.

  • Face shield cleaning instructions
    1. Carefully wipe the inside and then the outside of the face shield using a clean cloth saturated with neutral detergent solution, and rinse if needed
    2. Carefully wipe the outside of the visor using a clean cloth or wipe saturated with a disinfectant solution; be sure it remains wet for the required contact time. Lysol or a similar product will suffice
    3. Wipe the outside of the visor with clean water to remove residue
    4. Fully dry (air dry or use clean absorbent towels

CDC guidance on home isolation

The CDC recommends remaining in isolation until at least 10 days have passed since symptoms first appeared, in addition to meeting other criteria related to fever and other symptoms.

Help finding caregivers

If you are looking for any additional care coverage, remember you can consult the Accra Job Board at If you have any questions, or need technical assistance, call us toll free at (866) 935-3515.

Apple screening tool

Apple has developed a screening tool to help people take the proper steps to protect their health during the spread of COVID-19. Accra believes this could be a helpful way to protect your health and the health of your caregiver. iPhone users can download the Apple COVID-19 app in the app store. If you do not have an iPhone, visit