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Information for homecare clients


Important information

If you have specific questions about COVID-19, call the MDH general hotline at (651) 201-3920.

If you have symptoms of COVID-19, you should contact your medical provider by phone, inform them of your concerns and then follow their specific instructions. Please notify us if you are experiencing any symptoms or receive a positive diagnosis by calling 952-935-3515. We will reach out to support you as needed.

Please notify us if you have a scheduled Accra visit and are experiencing any symptoms, by calling (952) 935-3515. We will then discuss your symptoms and make a plan prior to the home visit.

As the coronavirus situation in Minnesota rapidly evolves, we are making changes to our operational practices to do our part to help prevent person-to-person transmission of the virus, and keep our employees, caregivers and clients safe. Please see the updates below.

Stay informed

Latest updates

CDC Recommends Additional Boosters for Older Adults, J&J Vaccine Recipients and Immunocompromised Adolescents

People ages 50 years and older who are not moderately or severely immunocompromised may choose to receive a second booster dose using an mRNA COVID-19 vaccine at least four months after the first booster dose.

People ages 18-49 years who are not moderately or severely immunocompromised and who received the Janssen (Johnson & Johnson) vaccine as both their primary series dose and booster dose may receive a second booster dose using an mRNA COVID-19 vaccine at least four months after the first booster dose.

People ages 12 years and older who are moderately or severely immunocompromised may choose to receive a second booster dose using an mRNA COVID-19 vaccine at least four months after the first booster dose.

Only Pfizer COVID-19 vaccine can be used for people 12-17 years old. Pfizer OR Moderna COVID-19 vaccine may be used for people 18 years and older.

CDC Recommends Everyone Ages 18 and Older Should Get a COVID-19 Booster Shot

Although COVID-19 vaccination remains effective in preventing severe disease, recent data suggest vaccination becomes less effective over time, especially in people aged 65 and older, and at preventing infection or milder illness with symptoms. The recent emergence of the Omicron variant further emphasizes the importance of vaccination, boosters and prevention efforts to protect against COVID-19. Thus, the CDC is recommending that all eligible adults ages 18 and older receive a COVID-19 booster shot.

People who received the Pfizer-BioNTech or Moderna vaccine should wait to receive their booster until at least six months after completing their primary COVID-19 vaccination series. People who received the Johnson & Johnson vaccine should wait to receive their booster until at least two months after completing their primary COVID-19 vaccination. You may choose which COVID-19 vaccine you receive as a booster shot. Some people may prefer the vaccine type that they originally received, while others may prefer to get a different booster. The CDC recommendations now allow for this type of mix and match dosing for booster shots.

CDC Recommends Everyone Ages 5 and Older Receive a COVID-19 Vaccine

The CDC now recommends that children 5 to 11 years old be vaccinated against COVID-19 with the Pfizer-BioNTech pediatric vaccine. Getting a COVID-19 vaccine can help protect children ages 5 years and older from getting COVID-19, while protecting those around them.

  • Vaccinating children can help protect family members, including siblings who are not eligible for vaccination and family members who may be at increased risk of getting very sick if they are infected.
  • Vaccination can also help keep children from getting seriously sick even if they do get COVID-19.
  • Vaccinating children ages 5 years and older can help keep them in school and help them safely participate in sports, playdates, and other group activities.

Before recommending COVID-19 vaccination for children, scientists conducted clinical trials with thousands of children and no serious safety concerns were identified. Children ages 5 through 11 receive an age-appropriate dose of the Pfizer-BioNTech COVID-19 vaccine, which has the same active ingredients as the vaccine given to adults and adolescents. Children will need a second shot of the vaccine three weeks after their first shot.

FDA approves Pfizer-BioNTech COVID-19 vaccine

On August 23, the U.S. Food and Drug Administration (FDA) approved the Pfizer-BioNTech COVID-19 vaccine for individuals 16 years of age and older. FDA-approved vaccines undergo the agency’s standard process for reviewing the quality, safety and effectiveness of medical products. The Pfizer-BioNTech vaccine also continues to be available under emergency use authorization (EUA) for individuals 12 through 15 years of age, and for the administration of a third dose in certain immunocompromised individuals.

Minnesota loosens COVID-19 restrictions

While Minnesota is moving to relax some of its COVID-19 restrictions, Accra still highly recommends continued safety protocols, including wearing masks, social distancing and frequent hand washing.

Guidelines for wearing well-fitting face masks or two masks

The CDC announced new guidelines Feb. 10 that include wearing well-fitting face masks or two masks at a time to help curb the COVID-19 pandemic. When choosing a mask, look at how well it fits, how well it filters the air, and how many layers it has. The CDC found evidence that wearing a cloth mask over a disposable surgical mask could dramatically reduce both the spread of the virus to others and exposure to the virus for oneself. The CDC also advises selecting masks with a nose wire that can be adjusted for a snug fit.

Face masks required on public transportation

To prevent the spread of the virus that causes COVID-19, the CDC issued an order on January 29 requiring face masks to be worn by all travelers while on public transportation. People must wear masks that completely cover both the mouth and nose while awaiting, boarding, disembarking or traveling on airplanes, trains, subways, buses, taxis, ride-shares, ships and ferries. People must also wear masks while at transportation hubs (such as airports or train stations) in the U.S. and U.S. territories.

Masks and face shields available

Accra is distributing masks on a “request” basis. When requested by a client, we will send out 10 surgical masks and one cloth mask for each caregiver/PCA a client has actively working. We also have face shields available for caregivers/PCAs and can send one out upon request. A face shield should be dedicated to only one caregiver. Clients can email us at or call us at (952) 935-3515 with their request.

Face shields available

Accra PCA/Homemaker/245D clients will be receiving a face shield for each active staff person they have working. A face shield should be dedicated to only one caregiver. They should be immediately cleaned when they are visibly soiled, whenever they are removed, such as when leaving the client home, and at least daily (after every shift) prior to putting them back on.

After cleaning, a face shield should be stored in a paper bag and labeled with the caregiver’s name to prevent accidental sharing between caregivers. Face shields should be closely examined prior to each reuse to ensure the integrity of the foam pad and elastic strap, as well as the clarity of the visor.

What to do if you are sick

If you are sick with COVID-19 or think you might have COVID-19, you should stay home, keep track of your symptoms, stay in touch with your doctor and avoid public transportation. Click here for answers to many more questions pertaining to what to do if you are sick.

Help finding caregivers

If you are looking for any additional care coverage, remember you can consult the Accra Job Board at If you have any questions, or need technical assistance, call us toll free at (866) 935-3515.

Apple screening tool

Apple has developed a screening tool to help people take the proper steps to protect their health during the spread of COVID-19. Accra believes this could be a helpful way to protect your health and the health of your caregiver. iPhone users can download the Apple COVID-19 app in the app store. If you do not have an iPhone, visit

Typical Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

These symptoms may appear 2-14 days after exposure to the virus:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea