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Information for homecare clients


Important information

If you have specific questions about COVID-19, call the MDH general hotline at (651) 201-3920.

If you have symptoms of COVID-19, you should contact your medical provider by phone, inform them of your concerns and then follow their specific instructions. Please notify us if you are experiencing any symptoms or receive a positive diagnosis by calling 952-935-3515. We will reach out to support you as needed.

Please notify us if you have a scheduled Accra visit and are experiencing any symptoms, by calling (952) 935-3515. We will then discuss your symptoms and make a plan prior to the home visit.

As the coronavirus situation in Minnesota rapidly evolves, we are making changes to our operational practices to do our part to help prevent person-to-person transmission of the virus, and keep our employees, caregivers and clients safe. Please see the updates below.

Stay informed

Latest updates

FDA approves Pfizer-BioNTech COVID-19 vaccine

On August 23, the U.S. Food and Drug Administration (FDA) approved the Pfizer-BioNTech COVID-19 vaccine for individuals 16 years of age and older. FDA-approved vaccines undergo the agency’s standard process for reviewing the quality, safety and effectiveness of medical products. The Pfizer-BioNTech vaccine also continues to be available under emergency use authorization (EUA) for individuals 12 through 15 years of age, and for the administration of a third dose in certain immunocompromised individuals.

CDC recommends additional COVID-19 vaccine dose for moderately to severely immunocompromised people

The CDC is recommending that moderately to severely immunocompromised people receive an additional dose of the COVID-19 vaccine. This includes people who have:

  • Been receiving active cancer treatment for tumors or cancers of the blood
  • Received an organ transplant and are taking medicine to suppress the immune system
  • Received a stem cell transplant within the last 2 years or are taking medicine to suppress the immune system
  • Moderate or severe primary immunodeficiency (such as DiGeorge syndrome, Wiskott-Aldrich syndrome)
  • Advanced or untreated HIV infection
  • Active treatment with high-dose corticosteroids or other drugs that may suppress your immune response

People should talk to their healthcare provider about their medical condition, and whether getting an additional dose is appropriate for them. The additional dose of an mRNA COVID-19 vaccine should be administered at least four weeks after the second dose of the Pfizer-BioNTech or Moderna vaccine, and the same vaccine should be used. There is not enough data at this time to determine whether immunocompromised people who received the Johnson & Johnson’s Janssen COVID-19 vaccine also have an improved antibody response following an additional dose of the same vaccine.

Minnesota loosens COVID-19 restrictions

While Minnesota is moving to relax some of its COVID-19 restrictions, Accra still highly recommends continued safety protocols, including wearing masks, social distancing and frequent hand washing.

Guidelines for wearing well-fitting face masks or two masks

The CDC announced new guidelines Feb. 10 that include wearing well-fitting face masks or two masks at a time to help curb the COVID-19 pandemic. When choosing a mask, look at how well it fits, how well it filters the air, and how many layers it has. The CDC found evidence that wearing a cloth mask over a disposable surgical mask could dramatically reduce both the spread of the virus to others and exposure to the virus for oneself. The CDC also advises selecting masks with a nose wire that can be adjusted for a snug fit.

Face masks required on public transportation

To prevent the spread of the virus that causes COVID-19, the CDC issued an order on January 29 requiring face masks to be worn by all travelers while on public transportation. People must wear masks that completely cover both the mouth and nose while awaiting, boarding, disembarking or traveling on airplanes, trains, subways, buses, taxis, ride-shares, ships and ferries. People must also wear masks while at transportation hubs (such as airports or train stations) in the U.S. and U.S. territories.

Masks and face shields available

Accra is distributing masks on a “request” basis. When requested by a client, we will send out 10 surgical masks and one cloth mask for each caregiver/PCA a client has actively working. We also have face shields available for caregivers/PCAs and can send one out upon request. A face shield should be dedicated to only one caregiver. Clients can email us at or call us at (952) 935-3515 with their request.

Face shields available

Accra PCA/Homemaker/245D clients will be receiving a face shield for each active staff person they have working. A face shield should be dedicated to only one caregiver. They should be immediately cleaned when they are visibly soiled, whenever they are removed, such as when leaving the client home, and at least daily (after every shift) prior to putting them back on.

After cleaning, a face shield should be stored in a paper bag and labeled with the caregiver’s name to prevent accidental sharing between caregivers. Face shields should be closely examined prior to each reuse to ensure the integrity of the foam pad and elastic strap, as well as the clarity of the visor.

What to do if you are sick

If you are sick with COVID-19 or think you might have COVID-19, you should stay home, keep track of your symptoms, stay in touch with your doctor and avoid public transportation. Click here for answers to many more questions pertaining to what to do if you are sick.

Help finding caregivers

If you are looking for any additional care coverage, remember you can consult the Accra Job Board at If you have any questions, or need technical assistance, call us toll free at (866) 935-3515.

Apple screening tool

Apple has developed a screening tool to help people take the proper steps to protect their health during the spread of COVID-19. Accra believes this could be a helpful way to protect your health and the health of your caregiver. iPhone users can download the Apple COVID-19 app in the app store. If you do not have an iPhone, visit

Typical Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

These symptoms may appear 2-14 days after exposure to the virus:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea