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Accra Promotes Amy Hilsgen to Chief Human Resources Officer

Hilsgen has led the nonprofit homecare provider's human resources department for the past seven years

MINNETONKA, Minn. – Nov. 18, 2020 – Accra, Minnesota’s largest provider of homecare services, has promoted Amy Hilsgen to Chief Human Resources Officer. In her new role, Hilsgen will continue to lead Accra’s human resources department while encouraging a philosophy of strong business partnerships throughout the organization.

Hilsgen joined Accra in 2012 and has led the organization’s human resources department for the past seven years, overseeing the expansion of the department’s capabilities and responding to the agency’s changing needs as it grew to serve more than 9,000 clients across Minnesota. 

“Accra employees are at the center of what makes our organization successful, and Amy is dedicated to helping each one of them thrive,” said John Dahm, Accra’s President and CEO. “Amy has consistently equipped our team members for success, and her leadership has been instrumental to Accra’s evolution into Minnesota’s largest provider of homecare services.”

In 2020, Hilsgen led the implementation of Accra’s first structured pay system and formalized a performance and talent development plan. She has also helped the Accra staff navigate the COVID-19 pandemic and transition to a telework environment, while guiding the human resources team through critical initiatives, including an enhanced diversity and inclusion initiative.

Last year, Hilsgen led the launch of Accra’s first learning management system, its first employee recognition program and its first wellbeing program. Hilsgen has also managed the development of the Stat Start program, which expedites the caregiver onboarding process. Additionally, she helped establish the Accra Job Board to facilitate connections between Accra caregivers and clients.

Hilsgen serves in several leadership roles in Minnesota’s healthcare and human resources communities. She has mentored HR professionals through the Twin Cities Society for Human Resources Management chapter; is a “Women on Point” alumna; serves as a Customer Advisory Council Member for Fairview Health Services; and was awarded a Patriotic Employer Award in 2019. 

Throughout her career, Hilsgen has been an advocate for direct support professionals, and through the organization Helping Paws, she volunteers with service dogs who support veterans and individuals with disabilities.

About Accra

Accra is a nonprofit organization that provides high-quality homecare services to people with disabilities and older adults. We are the largest provider of homecare services in Minnesota, proudly serving more than 9,000 clients statewide. We serve all of Minnesota’s 87 counties through our 13 offices across the state, and we employ more than 8,000 people in both direct care positions and administrative staff.  Our services help people stay in their homes and lead fuller lives.

Media Contact

Susan Eich

SusanEich@accracare.org