Contact us
Connect with Accra to learn more about homecare services and find the right support for you or someone you care for.
For Caregivers:
Onboarding
(612) 439-9746
Onboarding
Request an application, schedule onboarding, or check application status
Employee Relations
employeecare@accracare.org(opens in new tab)
(763) 392-0258
Employee Relations
HR support, status updates, paycheck questions, and Paylocity access for agency caregivers
Agency Payroll
payroll@accracare.org(opens in new tab)
(612) 439-9718
Agency Payroll
Questions about agency timesheet processing and payroll
FMS Human Resources
fmsemployeecare@accracare.org(opens in new tab)
(612) 439-9736
FMS Human Resources
HR support, status updates, paycheck questions, and Paylocity access for FMS caregivers
FMS Payroll
fmspayroll@accracare.org(opens in new tab)
(612) 416-2287
FMS Payroll
Questions about FMS timesheet processing and payroll
Tech Connect
techconnect@accracare.org(opens in new tab)
Tech Connect
Assistance for Accra Mobile or Portal access, login support, and shift logging/approval issues
For Clients, Responsible Parties, and Case Managers:
Agency Intake
AgencyIntake@accracare.org(opens in new tab)
(612) 439-9720
Agency Intake
Inquiries and questions regarding opening PCA/CFSS Agency services and Basic homemaking services for new and returning clients
Agency Coordinators
agencycoordinator@accracare.org(opens in new tab)
(612) 439-9735
Agency Coordinators
(Current CFSS/PCA/Homemaking Clients)
General inquiries for current services including remaining hours, application/linking requests, CFSS questions (pending transition, worker training and development), overtime requests, and early reassessment requests
245D Navigators
245dservices@accracare.org(opens in new tab)
(612) 439-9741
Agency Coordinators
Inquiries and general questions regarding IHS, Respite, Night Supervision, ICLS, and Homemaking w/ Modifier services
FMS Intake
CDCS: fmsintake@accracare.org(opens in new tab), (952) 491-4150
CFSS Budget: cfssbudgetintake@accracare.org(opens in new tab), (612) 439-9729( opens in new tab)
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FMS Intake
Intake and general questions regarding new or returning FMS clients. Once on service, an assigned coordinator is the direct point of contact with their specific email/phone extension.
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Accounts Receivable Services
Accounts Receivable Services
Questions relating to spenddowns or repayments for all lines of business
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Service Agreements
serviceagreement@accracare.org(opens in new tab)
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(,ope, hgns in new tab)
Service Agreements
Questions relating to service agreements, utilization, or reassessment requirements
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Billing Department
(opens in new tab)hopkinsbilling@accracare.org(opens in new tab)
(opens in new tab)
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(,ope, hgns in new tab)
Billing Department
Questions about service reinstatement, moving units from one SA to another, or billing-related cases
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We're Here to Help
Customer Care representatives are available at (866) 935-3515 to help from 8 a.m. – 4:30 p.m. (CT) on Monday through Thursday, and Friday from 8 a.m. – 4 p.m. You can also send us a note using the form below.
Contact Us
Locations
Our offices serve all 87 Minnesota counties.
Common Questions
Navigating the world of personalized care can feel overwhelming. We’re here for you.