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Information for caregivers


Important information

Where to turn if you have questions on COVID-19

If you have any questions about the care of your clients, please Contact your Accra case manager.  If you have specific questions about COVID-19, call the MDH general hotline at 651-201-3920.   If you or your client may have symptoms of COVID-19, you should contact your medical provider by phone, inform them of your concerns and then follow their specific instructions. And a reminder that you must report to the Human Resources department if you have a positive COVID-19 test result at

As the coronavirus situation in Minnesota rapidly evolves, we are making changes to our operational practices to do our part to help prevent person-to-person transmission of the virus, and keep our employees, caregivers and clients safe. Please see the updates below.

Stay Informed

Latest updates

Minnesota offers vaccine rewards to kick off a safe and fun summer

The first 100,000 Minnesotans, ages 12 and older, who get their COVID-19 vaccine between May 27 and June 30 are eligible for a special reward. Rewards requests are due by June 30 and can be submitted here. The rewards options include:

  • Great Lakes Aquarium Pass or Minnesota Zoo Admission
  • Minnesota Fishing License or Minnesota State Parks Vehicle Permit
  • Northwoods League Baseball Tickets
  • State Fair Tickets
  • Valleyfair Single-Day Admission or Mall of America Nickelodeon Universe Pass
  • Visa Gift Card

The Johnson & Johnson vaccine is available at the Minnesota State Fair Grounds

The Minnesota State Fair Community Vaccination site has appointments available through Tuesday, June 8th, for the Johnson & Johnson COVID-19 vaccine. More details are available below..

When: May 26 – June 8

Where: Minnesota State Fairgrounds, 1680 Como Ave., Falcon Heights, MN 55108

Who: Anyone 18 and older can sign up for an appointment. People with all disabilities are welcome.

How: To make an appointment, you just need your first and last name; date of birth; and home address. There are several ways to sign up for an appointment:

  • Sign up online by clicking here
  • Walk-ups are welcome from noon – 8 p.m. daily 
  • Call 833-431-2053. Operators are available in multiple languages and can assist in making language and/or ADA accommodations.
  • Refugees and immigrants who need help making an appointment in other languages can call 651-318-0989

Assistance and Accessibility: The site now offers a disability and sensory friendly drive-thru option. ASL and spoken language interpreters are onsite, and there is an ADA accessible drop-off and pickup location.

Transportation: Free rides are available through the following options:

  • Lyft – Lyft is providing access to two free rides (up to $15 per ride) to and from vaccination sites, in partnership with the White House. Ride codes are valid beginning May 24, and you can use them for rideshare, bikeshare, or a scooter ride. Click here to learn how to request a free ride.
  • Metro Mobility – No coupon or ticket needed. Book your ride as usual and tell the reservationist that this is for a vaccine appointment at the State Fairgrounds. A health care provider will come on to the bus and vaccinate you while you wait.
  • Metro Transit – If you register for your vaccine appointment in advance, a free pass for the day of your appointment is provided in your confirmation text message and email.

Minnesota loosens COVID-19 restrictions

While Minnesota is moving to relax some of its COVID-19 restrictions, Accra still highly recommends continued safety protocols, including wearing masks, social distancing and frequent hand washing.

Guidelines for wearing well-fitting face masks or two masks

The CDC announced new guidelines Feb. 10 that include wearing well-fitting face masks or two masks at a time to help curb the COVID-19 pandemic. When choosing a mask, look at how well it fits, how well it filters the air, and how many layers it has. The CDC found evidence that wearing a cloth mask over a disposable surgical mask could dramatically reduce both the spread of the virus to others and exposure to the virus for oneself. The CDC also advises selecting masks with a nose wire that can be adjusted for a snug fit.

Face masks required on public transportation

To prevent the spread of the virus that causes COVID-19, the CDC issued an order on January 29 requiring face masks to be worn by all travelers while on public transportation. People must wear masks that completely cover both the mouth and nose while awaiting, boarding, disembarking or traveling on airplanes, trains, subways, buses, taxis, ride-shares, ships and ferries. People must also wear masks while at transportation hubs (such as airports or train stations) in the U.S. and U.S. territories.

Information for caregivers with more than one client

A caregiver serving more than one client can take extra steps to keep yourself and clients safe.  One simple thing you can do is make sure you change your clothes when going from one home to the other; this includes shoes. Always wash your clothes after working with your clients, and of course, be sure to your wash hands. If you are wearing a cloth mask or face covering, either wash it in between working for clients or use a different one that has been washed. Your client(s) should be asking you to screen for symptoms every day. This includes checking your temperature and checking if you have any potential symptoms of COVID. Even if they are not asking you, you can do this independently using this app: . If you do experience symptoms, call your client and inform them right away. Also get tested as soon as you are able; if you do test positive, please inform the client and Accra immediately.

Masks available

Accra is now distributing masks on a request basis. When requested by a client, we will send out five surgical masks and one cloth mask for each caregiver/PCA a client has actively working. Clients can email us at or call us at (952) 935-3515 with their request.

Proper use of surgical masks

Here are guidelines for how to reuse and dispose of surgical masks properly according to the CDC:

Surgical masks can be worn for a full shift, then placed in a paper bag labeled with your name and reused by you. Please rotate these bagged masks every 3-5 shifts. This allows the virus, if present, to die on the surface of the mask before reuse. Use these masks until the mask is ripped or too contaminated for reuse; the mask should then be thrown away.

Face shields

Accra PCA/Homemaker/245D clients have received a face shield for each active staff person they have working. A face shield should be dedicated to only one caregiver. They should be immediately cleaned when they are visibly soiled, whenever they are removed such as when leaving the client home, and at least daily (after every shift) prior to putting them back on.

  • Face shield cleaning instructions
    1. Carefully wipe the inside and then the outside of the face shield using a clean cloth saturated with neutral detergent solution, and rinse if needed
    2. Carefully wipe the outside of the visor using a clean cloth or wipe saturated with a disinfectant solution; be sure it remains wet for the required contact time. Lysol or a similar product will suffice
    3. Wipe the outside of the visor with clean water to remove residue
    4. Fully dry (air dry or use clean absorbent towels

Looking for more hours?

Any staff looking for more hours are encouraged to sign up on the Accra Job Board at It’s quick and easy. Accra employees can post that they are looking for another client/family to support. If you have any questions, call us toll free at 866-935-3515.

Wear your mask correctly

Step-by-step instructions

  1. Wash your hands before putting on your mask
  2. Put it over your nose and mouth and secure it under your chin
  3. Try to fit it snugly against the sides of your face
  4. Make sure you can breathe easily
  5. CDC does not recommend use of masks or cloth masks for source control if they have an exhalation valve or vent

DIY Instructions PDF

Typical Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

These symptoms may appear 2-14 days after exposure to the virus:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea