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Mon.-Thurs. | 8am to 4:30pm
Fri. | 8am to 4pm

Our response

The safety and wellbeing of our clients, caregivers and employees is Accra’s highest priority.

Office closure

Accra offices are currently closed to the public. Please contact us at 952-935-3515 if you need to reach us. We will have staff available to answer your questions from 8 a.m. – 4:30 p.m. on Monday through Thursday, and Friday from 8 a.m. – 4 p.m. Also please review the updated information below for clients and caregivers


Testing in Minnesota

The state is now offering no-cost at-home COVID-19 saliva testing for all Minnesotans, with or without symptoms. This is in addition to community testing locations. Public Health officials are asking all Minnesotans age 18-25 to get tested. See the link below to learn more.

MN Dept of Health


CDC updates guidance on airborne transmission

The Centers for Disease Control and Prevention now say the coronavirus can be spread through airborne particles that can linger in the air “for minutes or even hours” — even among people who are more than 6 feet apart. The CDC still says that SARS-COV-2, the virus that causes COVID-19, is most frequently spread among people in close contact with one another, through respiratory droplets produced when an infected person coughs, sneezes or talks. But in new guidance published Oct. 5, the agency also acknowledged that under certain circumstances, people have become infected by smaller particles that can linger in the air in enclosed spaces that are poorly ventilated. You can also read more in the CDC’s scientific brief.


COVID-19 preparedness plans

Our response team is actively coordinating with the Minnesota Department of Health (MDH), closely monitoring this evolving situation and developing specific action plans to address this situation.

Executive Order 20-74, signed by Gov. Walz on June 5, 2020, requires all licensed providers of home and community-based services to develop a COVID-19 preparedness plan that describes the steps being taken by the provider to protect clients and direct support staff during this peacetime emergency.

On July 25, 2020, Executive Order 20-81 went into effect, which requires Minnesotans to wear a face covering in indoor businesses and indoor public settings.

Stay Informed

Helpful resources

It’s natural to be concerned about COVID-19, but the best way to address that concern is to stay informed.

General information about the virus can be found at the following trusted resources:
COVID-19 information in other languages
Caregiver instructions

Caring for a person at home with COVID-19

Caregiver instructions PDF (English)

Caregiver instructions PDF (Spanish)

Wear your mask correctly

Step-by-step instructions

  1. Wash your hands before putting on your mask
  2. Put it over your nose and mouth and secure it under your chin
  3. Try to fit it snugly against the sides of your face
  4. Make sure you can breathe easily
  5. CDC does not recommend use of masks or cloth masks for source control if they have an exhalation valve or vent

DIY Instructions PDF

Community aid

Free COVID-19 testing available

Minnesota Community Health Clinics are offering free COVID-19 testing to uninsured Minnesotans. The Community Health Centers that comprise this network are located throughout the state of Minnesota in medically underserved areas. They function as a safety net, providing comprehensive primary and preventive medical, dental, and behavioral health services to people who would otherwise lack access to this care.

Free grocery delivery for Metro Mobility customers

Metro Mobility has started delivering grocery orders to its Twin Cities customers in an effort to keep those customers and drivers safe during the COVID-19 pandemic. Metro Mobility customers can place an order at a grocery or pet store online, then schedule pick-up and delivery with Metro Mobility.

Free meals for kids

The non-profit organization Hunger Impact Partners has created an app that can be downloaded to find nutritious school meals for children age 18 and under. The “Free Meals for Kids” mobile app will help families and kids in need find and access free meals at nearly 400 schools and other sites across Minnesota.

Mental health support

While officials have encouraged social distancing to prevent the spread of COVID-19, it does not mean we should emotionally isolate from others. It’s important to continue to check in with family, friends and loved ones. Just like physical health, mental health needs to remain a priority during this time. If you need someone to talk to:

  •  WARM line, 651-288-0400 or text “support” to 85511
  • Crisis Team, dial **CRISIS
  • Crisis Text Line, Text MN to 741741
  • NAMI MN has virtual support groups available, visit www.namimn.org/support

Typical Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

These symptoms may appear 2-14 days after exposure to the virus:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Tips to stay healthy and prevent the spread of the virus

Below are everyday preventive actions to help prevent the spread of respiratory disease, including COVID-19:

  • Stay home when you are sick
  • Practice social distancing
  • Use a mask or simple cloth face covering when in public; this can help prevent your germs from infecting others – especially in situations where you may spread the virus without symptoms.
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom; before eating; and after blowing your nose, coughing, or sneezing.  (If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if your hands are visibly dirty.)
  • Perform hand hygiene with alcohol-based hand rub before and after all patient/client contact.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.  If a tissue is not available, sneeze into your elbow, not your hand.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.